Refund Policy

Last Updated: January 1, 2025

This Refund Policy outlines the terms and conditions for refunds related to SynapseConclave events and services offered by Lucidlines Productions Private Limited. We strive to be fair and transparent in our refund practices while maintaining the sustainability of our operations.

1. General Refund Principles

1.1 Our Commitment

We are committed to providing exceptional intellectual experiences. If you are not satisfied with our services or need to cancel your participation, we offer refunds according to the terms outlined below.

1.2 Refund Processing

• All refunds are processed through the original payment method
• Refund processing time: 7-14 business days after approval
• Third-party payment processor fees may not be refundable
• Currency conversion fees (if applicable) are non-refundable

1.3 Refund Request Process

To request a refund:

1. Contact us via email or our contact form
2. Provide your registration details and reason for cancellation
3. Submit your request within the applicable timeframe
4. Receive confirmation and refund timeline

2. Event-Specific Refund Policies

2.1 International Conferences

2.2 Digital Series & Virtual Events

3. Special Circumstances

3.1 Medical Emergencies

In case of medical emergencies or serious illness:

• Full refund available with medical documentation
• No time restrictions apply
• Alternative: Credit for future events (no expiration)
• Confidential handling of medical information

3.2 Family Emergencies

For family emergencies or bereavement:

• Full refund available with appropriate documentation
• Compassionate consideration for all requests
• Flexible rebooking options

3.3 Travel Restrictions

For government-imposed travel restrictions or visa issues:

• Full refund for international attendees
• Documentation of travel restrictions required
• Alternative virtual participation when available

3.4 Force Majeure Events

In case of events beyond our control (natural disasters, pandemics, etc.):

• Event postponement with ticket transfer
• Full refund if event is cancelled
• Virtual alternative when possible
• Credit for future events (extended validity)

4. Event Changes and Cancellations by SynapseConclave

4.1 Event Cancellation by Us

If we cancel an event:

• Full refund of all fees paid
• Immediate notification to all registered participants
• Assistance with travel cancellation where applicable
• Priority booking for rescheduled events

4.2 Significant Event Changes

For major changes to event format, venue, or content:

• Option to receive full refund
• 30-day notice period when possible
• Detailed explanation of changes
• Alternative arrangements when available

4.3 Speaker Changes

For speaker cancellations or changes:

• No automatic refund (speakers may change due to circumstances)
• Effort to find suitable replacement speakers
• Refund considered for keynote speaker cancellations
• Transparent communication about changes

5. Non-Refundable Items and Services

5.1 Non-Refundable Components

• Third-party payment processing fees
• Administrative and handling charges
• Currency conversion fees
• Promotional or discounted tickets (unless specified otherwise)

5.2 Partial Attendance

• No refunds for partial attendance at multi-day events
• No refunds for missed sessions or activities
• Access to recordings may be provided when available

5.3 Add-on Services

• Accommodation bookings (subject to hotel policies)
• Transportation arrangements
• Meal packages (within 48 hours of event)
• Merchandise and materials

6. Transfer and Substitution Policy

6.1 Ticket Transfers

You may transfer your registration to another person:

• Up to 7 days before the event
• Transferee must meet event eligibility criteria
• Administrative fee may apply (₹500 for conferences, ₹200 for other events)
• Original purchaser remains responsible for payment

6.2 Event Credit System

Instead of refunds, you may choose event credits:

• Credits valid for 24 months from issue date
• Can be applied to any SynapseConclave event
• Transferable to colleagues or friends
• May be combined with promotional offers

7. Corporate and Group Bookings

7.1 Corporate Refund Terms

• Custom refund terms may apply to corporate packages
• Partial refunds available for reduced group size
• Flexible rebooking options for corporate clients
• Dedicated account management for large bookings

7.2 Group Booking Adjustments

• Group size reductions allowed up to 30 days before event
• Pro-rated refunds for confirmed reductions
• Substitutions within group allowed without penalty

8. Dispute Resolution

8.1 Internal Resolution

We encourage direct communication to resolve refund disputes:

• Contact our customer service team first
• Provide detailed explanation of circumstances
• Allow 5-7 business days for initial response
• Escalation to management for complex cases

8.2 External Mediation

For unresolved disputes:

• Mediation through recognized dispute resolution services
• Arbitration as per Indian Arbitration and Conciliation Act
• Jurisdiction: Courts in Gurgaon, Haryana, India

9. Contact Information for Refunds

10. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Material changes will be communicated to registered users via email and posted on our website. Continued participation in our events after policy updates constitutes acceptance of the revised terms.

Questions About Refunds?

If you have questions about our refund policy or need assistance with a specific situation, please don't hesitate to contact us. Our team is committed to finding fair solutions that work for everyone.

Contact Our Support Team