Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy describes how Lucidlines Productions Private Limited ("we," "us," or "our") collects, uses, and protects your personal information when you use our SynapseConclave services, website, and attend our events.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number
• Professional title, organization, and industry
• Billing and payment information (processed by third-party providers)
• Event preferences and interests
• Communication preferences
• Feedback and survey responses

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

1.3 Event-Related Information

During our events, we may collect:

• Attendance records
• Participation in sessions and activities
• Networking interactions (with consent)
• Photos and videos (with consent)
• Feedback and evaluation responses

2. How We Use Your Information

2.1 Primary Uses

We use your personal information to:

• Process event registrations and manage attendance
• Facilitate payment processing through third-party providers
• Communicate about events, updates, and relevant opportunities
• Provide customer support and respond to inquiries
• Improve our events and services based on feedback
• Ensure event security and safety

2.2 Marketing and Communications

With your consent, we may use your information to:

• Send newsletters and event announcements
• Provide information about upcoming events and opportunities
• Share relevant content and thought leadership materials
• Invite you to participate in surveys and feedback sessions

2.3 Legal and Compliance

We may use your information to:

• Comply with legal obligations and regulations
• Protect our rights and interests
• Prevent fraud and ensure platform security
• Respond to legal requests and court orders

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Event management and registration systems
• Email marketing and communication platforms
• Website hosting and technical infrastructure
• Analytics and performance monitoring

3.2 Event Partners and Sponsors

With your explicit consent, we may share limited information with:

• Event co-organizers and partners
• Sponsors (only basic contact information and with opt-in consent)
• Speakers and facilitators (for session planning purposes)

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect the rights, property, or safety of our organization, users, or others
• Investigate potential violations of our terms of service
• Prevent fraud or other illegal activities

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and hosting infrastructure
• Regular security audits and assessments
• Access controls and employee training
• Incident response and breach notification procedures

4.2 Payment Security

All payment information is processed by PCI-compliant third-party payment processors. We do not store or have access to your complete payment card information.

4.3 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Event-related information is typically retained for 3-5 years for historical and analytical purposes.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

5.2 Data Portability and Deletion

You may request to:

• Receive a copy of your personal information in a portable format
• Delete your personal information (subject to legal retention requirements)
• Restrict or object to certain processing activities

5.3 Marketing Communications

You can:

• Unsubscribe from marketing emails using the link provided
• Update your communication preferences in your account settings
• Contact us directly to modify your subscription preferences

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during event registration processes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Gurgaon, Haryana, India.